IT Support Specialist focused on Microsoft 365, Entra ID, Intune, Active Directory, Windows endpoint support, hybrid identity, and PowerShell automation.
📍 Toronto, Canada · PGWP · Immediate Availability
| Category | Details |
|---|---|
| Target Roles | IT Support · Help Desk · Service Desk · Desktop Support · Endpoint Support · Junior SysAdmin |
| Microsoft Stack | Microsoft 365, Entra ID, Intune, Active Directory, Windows Server, Windows 10/11 |
| Support Strengths | Account support, device checks, license/group review, endpoint validation, documentation, escalation notes |
| Automation Strengths | PowerShell, Microsoft Graph PowerShell, CSV workflows, structured logs, HTML reporting |
| Portfolio Evidence | Screenshots, demo videos, documentation, runbooks, dashboard outputs, and support-ready checklists |
| Availability | Toronto / GTA · On-site, hybrid, or remote · Immediate availability |
I am a Toronto-based IT Support Specialist focused on practical Microsoft infrastructure and support workflows. My portfolio is built around tasks IT teams handle every day: creating and managing users, validating endpoint enrollment, checking compliance, deploying apps, documenting evidence, and troubleshooting identity or device issues.
My strongest areas are Microsoft 365 administration, Entra ID, Microsoft Intune, Active Directory, Windows endpoint support, hybrid identity, and PowerShell automation. I like building clear, repeatable, support-ready workflows that make troubleshooting easier and documentation cleaner.
📫 Reach me at moustafaobari@gmail.com
Active Directory Foundation
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Microsoft 365 / Entra ID User Lifecycle
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Intune Endpoint Provisioning and Compliance
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Hybrid Cloud Identity Sync
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PowerShell Support Automation
| Stage | Project | What It Proves |
|---|---|---|
| 1. On-Prem Identity | Active Directory Administration Lab | ADUC, OUs, users, groups, password resets, mapped drives, and support documentation |
| 2. Cloud User Lifecycle | Microsoft 365 User Lifecycle Management | Onboarding/offboarding, licensing, groups, audits, remediation, and dashboards |
| 3. Endpoint Management | Cloud Endpoint Provisioning and Compliance | Intune enrollment, compliance policies, configuration profiles, app deployment, and demo proof |
| 4. Hybrid Identity | Hybrid Cloud AD Identity Sync | On-prem AD connected to Entra ID using Cloud Sync and the Provisioning Agent |
| 5. Support Automation | SoftwareDeploymentTool / SystemHealthMonitor | Technician-focused PowerShell tools for deployment, monitoring, logs, and reports |
| Project | Focus | Evidence |
|---|---|---|
| Microsoft 365 User Lifecycle Management | Microsoft 365 and Entra ID user onboarding, offboarding, license management, audit, remediation, and reporting | PowerShell scripts, CSV inputs, logs, HTML dashboards, screenshots, demo video |
| Cloud Endpoint Provisioning and Compliance | Microsoft Intune endpoint enrollment, configuration profile validation, compliance policy status, and app deployment | 21 screenshots, demo video, documentation, support workflow |
| Hybrid Cloud AD Identity Sync | Screenshot-based hybrid identity proof showing on-prem AD connected to Microsoft Entra ID using Cloud Sync | 11 screenshots, architecture diagram, proof summary, scope validation |
| Active Directory Administration Lab | Windows Server AD lab with OUs, users, groups, password reset workflows, mapped drives, and support documentation | PowerShell, screenshots, support runbook, AD administration evidence |
| Software Deployment Tool | PowerShell utility for silent MSI/EXE installs, uninstalls, logging, and HTML reporting | GUI tool, packaging, logs, HTML reports |
| System Health Monitor | PowerShell monitoring tool for CPU, RAM, disk, services, uptime, and system health | GUI tool, remote-style checks, HTML reporting |
Microsoft 365 User Lifecycle Management
Built a Microsoft 365 and Entra ID lifecycle lab for onboarding, offboarding, license assignment, group membership validation, audit findings, remediation, and reporting.
Key skills: Microsoft 365 Admin Center · Entra ID · Microsoft Graph PowerShell · CSV automation · HTML dashboards
Cloud Endpoint Provisioning and Compliance
Built an Intune endpoint lab demonstrating Windows device enrollment, device identity validation, configuration profile assignment, compliance policy validation, Google Chrome app deployment, and support-ready evidence.
Key skills: Microsoft Intune · Entra ID · Windows Endpoint · Compliance Policies · App Deployment · Documentation
Hybrid Cloud AD Identity Sync
Built a screenshot-based proof-of-connection lab showing on-premises Active Directory connected to Microsoft Entra ID using Microsoft Entra Cloud Sync and the Microsoft Entra Provisioning Agent.
Key skills: Active Directory · Windows Server · Entra Cloud Sync · Provisioning Agent · LDAP / Global Catalog Validation · Hybrid Identity
Active Directory Administration Lab
Built a Windows Server Active Directory lab with OU structure, users, security groups, mapped drives, shared folders, password reset workflows, and support documentation.
Key skills: Windows Server · Active Directory · Group Policy · NTFS Permissions · PowerShell · Help Desk Workflows
| Support Area | Examples |
|---|---|
| User and Access Support | Password resets, account status checks, license review, group membership review, MFA / SSPR guidance |
| Endpoint Support | Windows troubleshooting, app install checks, Intune enrollment review, compliance status checks, sync validation |
| Microsoft 365 Support | Teams, Outlook, OneDrive, SharePoint, users, groups, licenses, basic tenant administration |
| Identity Support | Active Directory users/groups, Entra ID users/devices, hybrid identity visibility checks |
| Documentation | Runbooks, support notes, screenshots, checklists, troubleshooting references |
| Automation | PowerShell scripts for repeatable support tasks, exports, logs, and HTML reports |
| Category | Tools and Skills |
|---|---|
| Microsoft 365 / Identity | Microsoft 365 Admin Center, Entra ID, users, groups, licenses, MFA, SSPR, Conditional Access concepts |
| Endpoint / Desktop Support | Windows 10/11, Intune enrollment, device compliance, app deployment, sync checks, endpoint-side validation |
| Active Directory | ADUC, OUs, security groups, password resets, account status, Group Policy concepts, shared folders |
| Hybrid Identity | Microsoft Entra Cloud Sync, Provisioning Agent, scoped OU sync, LDAP / Global Catalog validation |
| Automation | PowerShell, Microsoft Graph PowerShell, CSV automation, structured logs, HTML reporting |
| Support Workflows | Ticket documentation, escalation notes, user communication, troubleshooting guides, knowledge base style documentation |
| Certification | Status |
|---|---|
| Microsoft 365 Fundamentals (MS-900) | Completed |
| Google IT Support Professional Certificate | Completed |
| IBM IT Support Professional Certificate | Completed |
| IBM Cybersecurity Analyst Professional Certificate | Completed |
- IT Support Specialist
- Help Desk / Service Desk Analyst
- Desktop Support Technician
- Endpoint Support Technician
- Microsoft 365 Support Specialist
- Junior Systems Administrator
- Identity and Access Support Analyst
IT Support Specialist with hands-on portfolio experience in Microsoft 365, Entra ID, Intune, Active Directory, Windows endpoint support, hybrid identity, and PowerShell automation. Built practical labs for user lifecycle management, endpoint compliance, hybrid identity sync, software deployment, and system health monitoring. Strong communication background with customer-facing support experience and a focus on clear documentation, troubleshooting, and repeatable support workflows.
© 2026 Moustafa Obari — crafted with 💙 PowerShell, Microsoft 365, Entra ID, Intune, Active Directory, Markdown, and strong coffee.